 Professional experience: |
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- Milan, March 2006 - today:
- Freelance Management Consultant, in ICT and Business Processes Projects for Italian and European leading Financial Institutions.
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- Milan, November 1999 - February 2006:
- Manager in Accenture, Financial Services Market Unit.
- Management of ICT and Business Process Projects for Italian and European leading Financial Institutions.
- Main skills related to Credit Processes (underwriting, monitoring, workout, Basel II compliance), for Retail e Corporate business segment,
CRM processes and applications, Web based architectures.
- Main projects and role:
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- 2005 - Banca Nazionale del Lavoro.
Design and reeingineering of application architecture for the Credit Business, supporting all Credit Processes and all business segment,
also according to Basel II requirements.
Application components design and implementation Master Plan definition, in terms of effort, time and costs.
Role: Project Manager.
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- 2004/2003 -
Unicredit.
Business processes and underwriting methodology redesign, in the New Europe Unicredit Banks (Bank Pekao in Poland,
Zagrebacka Banka in Croatia, Bulbank in Bulgaria, KFS in Turkey, UniBanka in Slovak Republic, UniCredit Romania in Romania, Zivnostenska Banka in Czhech Republic).
Analysis, diagnostic and redesign of underwriting processes in each New Europe Bank, implementation of a new Web-Based Corporate Underwriting application.
Training Planning and Change Management.
Role: Project Manager for the Praga, Bratislava, Sofia and Bucarest projects.
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- 2002/2001 - Unicredit Clarima Banca.
Start up of the Unicredit company specialised in payment instruments and Consumer Credit.
Business process design and application component design. Implementation of CRM architecture for pre-sales, sales and servicing,
supporting Credit Cards and Personal Loans, on Siebel platform, including Call Centre.
- Role: Application Responsible for CRM system.
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- 2000/1999 -
Unicredit Xelion Banca.
Start up of the Unicredit company specialised in retail investiments, supported by a large network of personal financial advisories.
Business process design, technical architecture definition and implementation for trading front-end and back-end, on
Broadvision e-commerce and 1to1 content management platform.
Role: Application Responsible for www.xelion.it front-end.
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- Milan, April 2000 - today:
- Teacher and project coordinator for Sole 24 Ore Business School, in the following masters:
4° Master Communications and New Technologies - May 2004
3° Master Net Economy Management - May 2003
1° Master Business Administration - May 2003
Net-Business Management - May 2002
Internet and Net-Business - May 2001
Internet and Net-Finance - May 2000
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- Milan, September 1998 - October 1999:
- Business and ICT Consultant in Galgano & Merli, Member Firm of PricewaterhouseCoopers. Experience in Business Process Reengineering and ICT projects, on ERP systems.
Good knowledge in the ERP System Miracle V.
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- Milan, January 1997 - September 1998:
- Direct Marketing Specialist in IBM Italia, "Quality & Processes" team.
Experience in design and managing Web and @-Commerce projects, having worked for IBM Italia web sites. Main focus on:
@-commerce and @-marketing web sites.
E-mail marketing campaigns.
Web Customer Care Management.
Large experience in Total Quality Management, Customer Satisfaction and Quality Systems, according to UNI EN ISO 9000 and UNI EN 30011).
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- Milan, May 1995 - December 1998:
- Teaching activities at Polytechnic University in Milan for the course "Applied Mechanic".
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