GIANFRANCO FORNI KNOWLEDGE MANAGEMENT CONSULTING
CV
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2002
now Knowledge management consultant
Business development, marketing, communication and program management for knowledge
management users and solution providers: see sample projects 1999
2002 XEROX
General Manager, Professional Services
Core business: design and development of custom document, content and knowledge management applications for large
companies and institutions.
Typical projects ranging from 100 to 400,000 euro, from five to twenty
man-months, often with international teams (France,
Sample markets and projects: telecom: knowledge management in a call centre: +20% productivity merchant bank: company-wide intranet; knowledge sharing within IPO
team insurance: knowledge management for dealing with rare or complex types
of accidents, compensating for experts churn engineering: document management for engineering & construction
projects; plant delivery reduced by over one month automotive: authoring, translation and publishing of post-sales car
manuals; document productivity increased twofold; time to market reduced by
two months ministry: records management and document workflow 1997
1999 Dida*El
Large-account manager, eLearning solutions
Core business: design and development of custom multimedia training and
communication solutions for large companies and institutions.
Typical projects ranging from 50 to 100,000 euro, two to eight man-months.
Sample markets and projects: UNO: web-based training on UNOs mission,
organisation, and history bank: web-based training about warrants for
branches telecom: web-based courses on several IT applications
publishing: CD-based courses on several IT
subjects factoring: CD-based courses on factoring 1994
1997 Price Waterhouse Management Consultants
Manager, ICT consulting
Managing several ICT consulting projects: bank: electronic and paper document archival
optimisation media: strategic information systems
evaluation and planning bank: project management of information
system implementation pulp & paper: feasibility study for ICT
outsourcing 1990
1994 Price Waterhouse Management Consultants
Senior consultant, eLearning
Pre-sales, design and development of custom eLearning solutions for banks,
army, and retailers, resulting in over 50% cost reduction and faster and
homogeneous knowledge dissemination 1989
1990 Pirelli Cables Milan, Italy
Consultant, artificial intelligence
Design and development of an IT solution to share
and re-use R&D knowledge and expertise 1988
1989 Polytechnic University
Researcher, artificial intelligence and cognitive science
University research in artificial intelligence and cognitive science,
focussed on natural language processing and knowledge representation 1986
1989 McGraw-Hill
Consultant, computer-based training
Evaluation, design, development and marketing of computer-based training
products Further information
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